décembre 2010
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11 Signs a Bad Boss - Easy Small Business HR
The first step in solving the problem is recognizing bad boss characteristics. Check out this list of the signs of a bad boss based on feedback from employees: Inability or disinterest in communicating with staff. Failure to convey goals, time lines, or expectations Talking to employees in a rude or condescending manner Not allowing employees to respond to comments or criticisms Failure...
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How to be an effective leader - EffortlessHR Blog
Communicate A “Boss” may have important information. Having this information may also make them feel important. How you use the information or what you do with it can make you a “Leader”. The challenge is the sharing of important information. Other employees may not be eager to share information with someone they don’t know well or do not trust. Leaders must work hard at establishing good...
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Customer Relationship Management : Five tips for...
Regular, relevant and timely communication No matter what industry you work in or the scale of your customers, the impact of regular, relevant and timely communication will be the same. As with all relationships, in order to grow and better understand each other, communication has to be regular without being annoying and unnecessary. Nobody likes to be spammed with offers they’re not...
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10 Ways to Manage Employees that Are Older Than...
Here’s how you can command respect, temper egos and get the work done: “Don’t be the boss. At least, don’t appear to be,” said a friend recently employed in a managerial position with a few older employees on his team. Remember, old habits die hard. Give them time to get used to you and your leadership style and till then, just focus on the task at hand. ...
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5 Finance Trends Every Entrepreneur Needs to Know...
As Startup Costs Decrease, Barriers to Entry Are Reduced It just doesn’t cost as much to start a business as it used to. Thanks to the cloud and other technological advances, you can start a business in a lot of different industries with a very lightweight infrastructure and still be able to compete with the much deeper pockets of larger competitors. The Working Capital Cycle is Tightening...
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Four Ways to Improve Customer Service -...
Here are four ways you can improve the customer experience and ramp up sales: Use pictures: If you sell a service, it’s important to provide a list of everything that is included with that service. You should take it a step further by adding relevant photographs to your marketing materials. Those visuals can grab as much, if not more, attention than just a simple description of your...
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Five Rules to Rebound from Failure -...
When faced with any setback, here are five rules that have helped me over the years and can help you, too. Don’t pretend it never happened. People are often so anxious to avoid the stigma of failure that they refuse to admit what happened. Denial usually results in a host of other problems, including internal stress and delaying any effective remedy. The late Dale Carnegie, a...
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Six Ways to Refuel Your Energy Every Day - Harvard...
1. Make sufficient sleep your highest priority. (…) 2. Take a renewal break at least every ninety minutes. (…) 3. Keep a running list of everything — literally everything — that you want or need to do. (…) 4. Run up your heart rate or take a nap in the early afternoon. (…) 5. Practice appreciation — and savoring. (…) via blogs.hbr.org Posted...
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Self Awareness : the key to Authentic Leadership -...
Three steps to increase your leadership effectiveness: Ask for feedback. You may wish to ask 5-6 people for a key strength as well as one thing you could do better to achieve your specified goals. Listen to this feedback. No, I mean really listen! More often than not, there will be a theme from your feedback providers. Listen with an open mind and open heart. Take action Decide what...
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Richard Branson on the Power of Delegation -...
Q: I have read that you believe in trusting people to perform their duties at a high level and giving them a great degree of autonomy, and that those beliefs have been key to both Virgin’s creation of new businesses and its tremendous overall success. How so? A: One of the key skills I learned as a young businessman was the power of delegation. That has prompted me to bring in strong...
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Bootstrap Financing as a Small Business Idea! -...
As a great small business idea, bootstrap financing provides the following benefits: Cash flows will be regulated without necessarily paying attention to payables brought by loans or credits. Since there is no borrowed capital or investment, you don’t have to worry over future payments or interest rates. There is also a likely chance that potential investors will be coming in. Presenting your...
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Honest Advice on Starting a Company (Entire Talk)...
via ecorner.stanford.edu Posted via email from TECH4BUZINESS | Comment »
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Pricing Problems: On Claiming Value You Helped to...
The real gap is always between the value you create and your price, not your price and your competitor’s price. When you hear from purchasing that your price is 17% higher than your competitor, you should respond very confidently: “Really? That seems a little low. We are creating a 42% greater return than your present provider now, and despite our price being higher, our cost is way lower. Can I...
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How To Find the REAL Decision-Maker - BNET
This REAL decision-maker will have direct involvement, influence and vested interest in a venture’s successful outcome, plus sufficient rank and power to affect the results. To find him or her, research the firm (on the Web and through interviews) to discover the person with the following characteristics: A job title that is relevant to the area that your offering addresses. A position on the...
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The Steve Jobs Theory of Customer Relations -...
Consider this: Jobs responds to emails quite carefully to communicate information that is not already out there. He also responds to email questions that are short and to the point. If you are the sort of person who wants to write to him and receive a response, your best bet is to write something brief and relevant. What that means is that Jobs’ inbox is filled up, not just with junk, but...
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5 Important Things to Remember as an Entrepreneur...
1. Talk about your purpose and passion! Or more specifically “why” are you starting up your own business? Are you doing it to: Make a difference in the world, in your community, in your family? Right a wrong? Improve the quality of life? Fulfill a need? Out of your purpose grows value. What do you value? Giving back to the world, to your community, to your family, to yourself? ...
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How to prevent and resolve disputes at work -...
Many companies struggle with trying to resolve disputes between management and employees, and between employees. I managed large union and non-union workforces for more than three decades, and I never had a formal grievance or arbitration. Here are a few of the important lessons I learned along the way to keep everyone working together effectively: Explain why. Early in my career, I was...
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5 Tips On How To Treat New Employees. - Rich Gee...
What most managers don’t realize is that the new team member has been interviewing and they might still be on the market. Any inclination or occurrence to upset the apple-cart might make them flee quickly. So it is in your best interest to keep them happy. First Impressions Have someone greet them when they arrive (either you or your assistant) on their first day. Bring them up to their...
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Leadership Basics - N2Growth Blog
Leaders come in different flavors: There are many different types of leaders, and you will likely encounter all of them over the course of time. Some individuals openly seek out positions of leadership, while leadership is thrust upon others. Whether leaders are elected, appointed, anointed, or self-proclaimed, and regardless of whether it is by design or default, they nonetheless carry the...
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Leadership and Agile Project Management Blog:...
For project managers some warning signs of poor customer engagement can be: 1) Little or no customer feedback – If following a demo or promotion of functionality to a test environment for customer review we get very little feedback, then the optimist in us may think “Great, we must have nailed it, there have been no complaints or requests for changes”. Yet, it is more likely that no one...
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Six Social Media Trends for 2011 - Harvard...
It’s The Integration Economy, Stupid. From Ford, to Dell, to Starbucks (client), to Jet Blue, and a host of other companies who have pioneered early uses of social media for business, 2011 will be the year these companies take a serious look at integrating social media, not only regionally but globally. Don’t be surprised if the same companies that piloted programs such as...
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Two Ways to Hire Effective Innovators - Harvard...
From Discovery to Strategy: This exercise simulates the process of unlocking market opportunities through innovation — ask for a solution to a real-life problem. For example, we’ll ask candidates to develop an innovation strategy for the CEO of a major beverage company, synthesizing insights from the market conditions outlined in a beverage industry trend report (which we provide). Once...
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31 Days to Become a Better Leader - Great...
Start a learning journal. Read a leadership book Subscribe to a leadership blog Call a peer and offer to help solve a cross-functional problem Delegate something meaningful to one of your employees Take a leadership assessment Schedule regular one-on-ones with your employees Call a non-profit that’s important to you and volunteer your services Ask for feedback or feedforward...
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Creating a Vision Statement - CO2 Partners
Jim Collin’s suggests asking three questions to determine your vision (Jim Collin’s Vision Framework): What can you be world best at? What are you passionate about? What drives your economic engine? These are really helpful questions if you take them to the extreme and I so often do not find CEOs, Executive Directors, or Managing Partners being pushed far enough on becoming clear in...
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11 Secrets of Tactful and Diplomatic Selling - CEO...
None of these secrets work in every situation or with every person. Secrets (or perhaps I should call them techniques) are situational and person dependent. Speak highly of everyone. I find speaking highly of people tends to make things come true. (perhaps that is why my brother, Glen, is a genius?) Let the idea incubate. I often found that I was completely convinced that an idea was a...
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Leader As Superhero - Mountain State University...
Leaders choose action. Wherever they are, leaders find needs and step forward to get involved and meet them. Instead of watching things happen, they make things happen. Leaders choose involvement. While some people may prefer to let life happen around them, leaders want to be involved in relationships and activity. Leaders choose to be involved with meaningful work. Leaders choose a mission of...
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Learning to be Positive - Mountain State...
Staying positive is something we all need to learn. Isn’t it easier, sometimes, to point out deficiencies, to complain and grumble? Being encouraging with our words takes more thought and intention. As leaders, what we say can greatly influence the attitude of our team. When we choose to use negative words, they notice. They may follow our example. When we are positive with our words,...
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Leadership and Product Management - Lead on...
Here are the key roles that are crucial to your success as a product manager, and why they are important: Engineering/QA: The relationship with the engineering/development team is paramount for product managers. Product managers need to provide direction for how a product should be built, and through your understanding of the market, give them assurance they are building the right product....
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For Successful Collaboration, Think Outside the...
If managers want to succeed in today’s organizations, they are going to have to redefine their limits and go beyond their traditional comfort zones. Instead of being constrained by reporting lines, they need to driven by whatever it takes to get results (within the limits of respect and integrity) — and if that means chasing down people in other hierarchical structures, so be it. Of...
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The 3 rules of mindsets - Daniel Pink
RULE #1 Fixed mindset: Look clever at all costs. (“The main thing I want when I do my school work is to show how good I am at it.”) Growth mindset: Learn, learn, learn. (“It is much more important for me to learn things in my classes than it is to get the best grades.”) RULE #2 Fixed mindset: It should come naturally. (“To tell you the truth, when I work hard at my school work it makes me...
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How To Get More Sales From Your Customers - Trizle
Help them grow. The more Bobby Bob’s Widgets grows, the more business you get to do with Bobby Bob. Say you sell printing to Bobby Bob. If you help Bobby Bob attract more customers, BAM: Bobby Bob needs more printing for more customers, so you see an increase in your printing sales to Bobby Bob. BUT HOW? Microsoft helps its customers grow with free/low-cost training, articles and...
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Make your workplace one of the “Best” - SmartBlog...
Trusting relationships. Positive, trusting relationships are the most potent pathways to creating a winning workplace and realizing your organization’s vision and objectives. Fast tip: Start upfront and choose new hires through consensus decisions — team-driven choices made by the candidates’ potential co-workers, not just by the HR department. Respectful collaboration. Two heads are almost...
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What it Takes to be a Successful Entrepreneur -...
Here are some of the things that I came up with and please do chime in via the comments below on anything that you would like to add to (or remove from) the list: #1 A Willingness to Learn A willingness to learn might even better be termed as a “hunger for learning” because let’s face it – if you start your own business then even if you have a board of advisors (which most small...
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Staying Positive in Times of Change - Mountain...
Here are two ideas about how to lead yourself (and others) during times of change: Remember who you are. When life and work become unpredictable, ground yourself by being very clear about who you are, including your strengths and priorities. You may not be able to control decisions in your workplace, but you can control your own responses and perspective. Focus on others. If you are...
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5 Ideas to Spot an Opportunity - Rajesh Setty
Here are some ideas to consider: Look for gaps The organization structure where you work is typically a set of nicely arranged boxes. Every box has represents a department focusing on a particular set of activities within the organization. The boxes are connected so that the work flows between these different departments. Between these boxes are the “golden” gaps. In other words, between the...
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7 Quick Ways to Boost Your Creativity - Learn This
1) Go do something else Have you ever struggled long and hard to recall someone’s name only to remember it hours later when you weren’t thinking about it? That desperately sought name pops into your mind whilst admiring the view or thinking about your tax return. Why? Because once you’ve primed yourself to work on a problem consciously, your subconscious will be working on it for you even when...
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How to Sell an Idea to Your Boss - Harvard...
Align your initiative with corporate objectives. Whatever you propose for your company must complement its strategic direction. For example, if you work in human resources and there’s a head-count reduction in place, it may not be the ideal time to propose a new recruitment strategy. On the other hand, it may be the perfect time to do so, since your company will need to be prepared for...
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How Are You Persuasive? - All Things Workplace
We use proprietary assessments to help people clarify speficic talents. One of the things we’ve discovered is that there are three distinct ways people can be gifted at persuasion: Negotiating. This is an above-average ability to discern the needs and desires of two people—or groups—and orchestrate agreement between them. If this is a talent of yours, people will see you...
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The Essential Sales Proposal Checklist - BNET
Examine the current draft of your sales proposal carefully. Then answer the following questions as honestly as you can: Does the customer know who we are? Is the customer expecting us to bid on this? Does the executive summary address customer needs? Is the executive summary one page or less? Have we replaced all the jargon that’s meaningful only to us? Are we sure that another vendor...
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Closing Checklist - Just Sell®... it's all about...
The closing checklist Is there value in my product or service for my prospect? What is the hard dollar value? (return on investment, money savings, etc.) What other value is there? (prestige, safety, non-monetary improvements, etc.) Does the prospect understand and value the benefits of my product or service? Is a decision to buy my offering better than a decision to create my offering...
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Sales Management Checklist - Just Sell®... it's...
Your people General periodic discussion & review Goals & expectations understanding Sales skill training Motivation & inspiration Knowledge training (product/ service/ industry) Recruiting Promotions/ new roles/ new positions Performance reviews Recognition Operational issues Activity numbers Sales numbers (revenue/ units/ margin) Sales process review Sales...
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Q40-We have a ‘strategic’ plan. It’s called doing...
Download now or preview on posterous Q40-EN.pdf (18 KB) Posted via email from TECH4BUZINESS | Comment »
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How to Cultivate a Successful Remote Working...
There are three key ways that have helped me to build a strong and successful remote relationship: Open communication. I tend to lean towards over-communicating. I don’t have the luxury of popping over to someone’s desk to talk about a client or new project. However, I can pick up the phone, write up a detailed email, use IM, and ask questions when something isn’t clear. Set...
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Mark Zuckerberg on 60 Minutes & the New Facebook...
In case you missed tonight’s interview, you can watch it here, courtesy of CBSNews.com. via readwriteweb.com Posted via email from TECH4BUZINESS | Comment »
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The Essential Sales Proposal Checklist - BNET
Examine the current draft of your sales proposal carefully. Then answer the following questions as honestly as you can: Does the customer know who we are? Is the customer expecting us to bid on this? Does the executive summary address customer needs? Is the executive summary one page or less? Have we replaced all the jargon that’s meaningful only to us? Are we sure that another vendor...
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Closing Checklist - Just Sell®... it's all about...
The closing checklist Is there value in my product or service for my prospect? What is the hard dollar value? (return on investment, money savings, etc.) What other value is there? (prestige, safety, non-monetary improvements, etc.) Does the prospect understand and value the benefits of my product or service? Is a decision to buy my offering better than a decision to create my offering...
1 tag
Sales Management Checklist - Just Sell®... it's...
Your people General periodic discussion & review Goals & expectations understanding Sales skill training Motivation & inspiration Knowledge training (product/ service/ industry) Recruiting Promotions/ new roles/ new positions Performance reviews Recognition Operational issues Activity numbers Sales numbers (revenue/ units/ margin) Sales process review Sales...
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Q40-We have a ‘strategic’ plan. It’s called doing...
Download now or preview on posterous Q40-EN.pdf (18 KB) Posted via email from TECH4BUZINESS | Comment »
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BendDesk: Multi-touch on a Curved Display - My...
via mymodernmet.com Posted via email from TECH4BUZINESS | Comment »
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How risk-taking can help build your business -...
We believe in “risky business,” and here are four lessons we’ve learned that can be applied to any business. Risk-taking is not just for leaders. All employees must be willing to take risks to advance the company. Not just the executive team — everyone. Our business requires it. We have more than 30 offices around the world, and each is fully responsible for the development and delivery of...